Refund policy

  • Products may be returned within 14 days if unused, in original packaging, and in resalable condition.

  • Return shipping is the customer’s responsibility unless the product is faulty or damaged.

  • Refunds are processed within 7 business days after inspection of the returned product.

  • Non-returnable items include custom-made goods, perishable goods, and clearance items.

    How to Request a Refund or Return

    • Contact info@journeypalette.co.ke  with your order or booking details and reason for return or cancellation.

    • We will guide you through the process and provide the relevant return address or confirmation.

    If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

    Journey Palette Ltd

    Email: info@journeypalette.co.ke 

    Call: +254754600177/792611895

    By using our website, you acknowledge that you have read, understood, and agreed to our Terms and Conditions and Privacy Policy.